I would like to recommend Eliana (EMA care) for her sensitive and timely help for clients who are having difficulty navigating the health care system Israel, specifically for Anglos, whether new olim or those of us who been here for many years.
The obstacles of interfacing with the health care system here is daunting, especially at a time when one is going through an acute or chronic condition that is protracted and complicated. Often one doesn’t know whom to turn to or where to go, especially when one’s Hebrew is limited or lacks the proper resources and connections to the best health care professionals specific to one’s needs.
The key to a successful klita regardless of how long one has been here, is finding the right help and support especially within the health care system, when one is already feeling vulnerable and overwhelmed. We were fortunate to have met Eliana who suggested interventions which were sensitive to our needs: language, cultural sensitivities as well as solutions which were geographically accessible and financially doable.
It’s is a tall order, however Eliana did her best to help us. Her timely responses and guidance to our many questions and needs was professional which in itself was refreshing and encouraging.
Without her assistance and intervention we would never have been able to cope and the tension and further stress of trying to do so would have been insurmountable thus further compromising one’s physical and mental health.
She was a great shliach and would not hesitate to use her again if the need arises.
S.R. Beit Shemesh Israel