logo ema care

logo ema care

  1. Insurance/hotline reimbursement: 
    1. Modified trips (change of dates or fewer travel days with documentation) - in full
    2. For consulate applications that are rejected - with the written rejection by the consulate/embassy 80% refund (there is a 20% processing fee for complete cancellations)
  2. Document review is non-refundable unless there was no exchange of documents
  3. LAB Serology services are refundable in full if unused
  4. Concierge serology:
    1. If cancelled prior to 6 hours before appointment - full refund
    2. If cancelled within 6 hours of scheduled appointment - 80% refund